Terms & Conditions

These Terms & Conditions explain the rules that apply when you access or use Won66 Casino. By visiting the website, creating an account, depositing funds or using any available service, you confirm that you have read and understood these terms. If you do not agree with any part of them, you should not use the website or its services.

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1. General terms and website use

These Terms & Conditions apply to the Won66 Casino website, account services, games, promotions, payment functions and other features made available through the website. They should be read together with any additional rules, notices, privacy information, promotional conditions or game-specific instructions displayed on the website. If a separate condition applies to a particular service, that condition forms part of these terms.

On this page

We may update, replace or amend these terms when reasonably necessary. Changes may reflect updates to the website, available services, technology, business practices or applicable legal requirements. The current version will be published on the website. Your continued use of Won66 Casino after an updated version is published may be treated as acceptance of the revised terms, so you should review this page regularly.

The website or individual services may be unavailable from time to time because of maintenance, technical problems, security measures, third-party services or circumstances outside our reasonable control. We do not guarantee that every game, feature or service will always be available, uninterrupted or error-free. We may change, suspend or remove content and services where appropriate.

You are responsible for reading these terms and any information shown before using a service. Gambling involves financial risk and there is no guarantee that you will win or recover money that you have spent. Nothing on the website is intended to encourage gambling beyond your means or to suggest that gambling is a way to earn income.

Website content is provided for general information and entertainment. You must use the website lawfully and responsibly, and you must not attempt to interfere with its operation, security or availability. Access may be restricted where this is necessary for legal, regulatory, technical, security or operational reasons.

2. Eligibility and account responsibilities

You must be at least 18 years old to use Won66 Casino. You must also be legally permitted to access and use online gambling services from the place where you are located. Laws concerning online gambling may differ between Australian states and territories and may apply differently when you are outside Australia. You are responsible for checking and complying with all laws that apply to you.

When creating or using an account, you must provide information that is accurate, current and complete. This may include your name, date of birth, residential details, payment information and other information reasonably required for identity or compliance checks. You must update your information if it changes. False, misleading or incomplete information may result in account restrictions, suspension or closure.

An account is personal to the registered account holder. You must keep your username, password, devices and authentication information secure. You must not permit another person to access or use your account. If you believe that your account has been accessed without permission, you should promptly use the support options shown on the website.

You must not create or operate an account on behalf of another person.
You must not use another person's account or payment method without proper authorisation.
You must not hold multiple accounts where this is prohibited by the website rules.
You must not use the website if you are self-excluded, restricted or otherwise not permitted to gamble.
You must not use the website for unlawful activity, fraud, money laundering or another improper purpose.
You must not allow a person under 18 to access your account, device or gambling services.

We may carry out age, identity, address, payment, source-of-funds or other compliance checks. You agree to provide reasonable documents or information when requested. Until a check is completed, access to some or all account functions may be limited. Verification information will be handled in accordance with applicable privacy obligations and the privacy information made available on the website.

3. Deposits, withdrawals and transactions

Available deposit and withdrawal methods are shown on the website and may depend on your location, account status, verification results, currency and other operational considerations. You should only use a payment method that belongs to you or that you are expressly authorised to use. We may reject, delay or reverse a transaction where information is incomplete, a payment method cannot be verified, a technical issue occurs or legal and compliance requirements apply.

You are responsible for checking transaction details before confirming a deposit or withdrawal. Once a transaction has been submitted, it may not always be possible to cancel or amend it. Banks, payment providers and other financial institutions may apply their own terms, fees, processing procedures or currency conversion rates. Those matters may be outside our control.

Withdrawals may be subject to account verification, payment checks, applicable game rules and any conditions clearly displayed before a promotion or feature is used. We may return funds to an appropriate verified payment method or request further information where necessary. We do not promise a particular processing period, as timing can depend on verification, payment providers, weekends, public holidays and other factors.

You must not use your account as a bank account or payment-transfer service. Deposits should be made for the purpose of using the available services and not to disguise the origin of funds. We may investigate unusual activity and restrict transactions where we identify fraud, misuse, chargebacks, payment disputes or other concerns.

You remain responsible for reviewing your account balance and transaction history. If you notice an error, duplicate transaction, unauthorised payment or other discrepancy, you should notify us through the available support channel as soon as reasonably possible. We may correct clear administrative, technical or system errors, including errors that affect a balance, transaction or game result.

You are responsible for any fees, charges or costs applied by your bank, card issuer, payment provider or telecommunications provider. Before making a transaction, make sure that the selected payment method is available to you and that the transaction details are correct.

4. Games, promotions and prohibited conduct

Games are provided for entertainment and are subject to the rules displayed for the relevant game. You should read those rules before placing a wager. Game results are determined by the relevant game technology and operational systems. If there is a clear technical, display or settlement error, we may review the matter and take reasonable steps to correct the affected transaction or result.

Any promotion, offer, bonus, reward or promotional feature is subject to separate conditions shown when it is made available. Those conditions may include eligibility requirements, qualifying activity, expiry arrangements, wagering or playthrough requirements, game restrictions, account restrictions and withdrawal conditions. You should read the applicable promotional conditions before accepting or using an offer.

We may withhold, cancel or amend a promotion where there is a reasonable basis to believe that the offer has been used contrary to its conditions, the account has been created or operated improperly, or activity involves fraud, abuse, collusion or manipulation. Any action will be considered in light of the relevant offer conditions and applicable requirements.

Using software, devices, scripts, bots or methods intended to interfere with the website or games.
Exploiting a bug, error, vulnerability or pricing mistake instead of reporting it.
Colluding with other players or attempting to manipulate game results or account activity.
Using stolen, fraudulent or unauthorised payment details.
Attempting to bypass age, identity, location, self-exclusion or other security controls.
Engaging in abusive, threatening, discriminatory or disruptive behaviour towards staff, players or service providers.
Using the website to distribute harmful software, unsolicited communications or unlawful content.

If prohibited conduct or a serious breach of these terms is identified, we may suspend or close an account, cancel affected transactions, restrict access, withhold funds where permitted by law, or take other reasonable action. We may also cooperate with relevant payment providers, service providers or authorities where required or appropriate.

You must not take advantage of an obvious error or malfunction. If you notice a problem affecting a game, account balance, promotion or transaction, you should stop using the affected feature and report the issue through the available support options.

5. Responsible gambling, privacy and legal matters

Gambling should be treated as entertainment, not as a way to earn income, solve financial problems or recover losses. Set a budget before you play and only gamble with money you can afford to lose. Do not chase losses, borrow money to gamble or play when you are upset, under the influence of alcohol or otherwise unable to make careful decisions.

Responsible gambling tools and support options may be available through the website. These may include deposit or wagering controls, time reminders, account breaks, self-exclusion and access restrictions. The availability and operation of a tool may depend on the relevant service and your account. If gambling is becoming difficult to control, stop playing and seek help from an appropriate Australian gambling support organisation or health professional.

Information collected through the website may include account details, identity information, payment information, technical data, communications and activity records. We handle personal information in accordance with applicable privacy obligations and the privacy information made available on the website. You should review that information to understand how data may be collected, used, stored and disclosed.

To the extent permitted by law, you use the website at your own risk. We are not responsible for losses caused by your failure to keep account details secure, your use of an unsuitable device or connection, inaccurate information supplied by you, interruptions outside reasonable control, or the acts and omissions of independent third-party providers. Nothing in these terms excludes rights or remedies that cannot lawfully be excluded under Australian consumer law.

These terms are intended to be read consistently with applicable Australian laws and other mandatory legal requirements. If a provision is found to be invalid or unenforceable, it will be read down or removed to the minimum extent necessary, while the remaining provisions continue to operate. A failure to enforce a provision immediately does not mean that the provision has been waived.

If you have a question about these Terms & Conditions, an account restriction, a transaction or a game result, use the support options displayed on the Won66 Casino website. Retain relevant account and transaction information when raising an issue so it can be reviewed efficiently.