Privacy Policy
This Privacy Policy explains how Won66 Casino handles personal information when players visit the website, create or use an account, make transactions, contact support or otherwise use our services. We aim to collect and use information fairly, securely and only for appropriate business, legal and operational purposes.
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Information we may collect
To provide an online casino service, we may handle information that identifies, relates to or can reasonably be connected with a player. The information collected depends on how a player uses the website, the account features accessed and the checks required before certain activities can be completed. We try to limit collection to information that is relevant to operating the service, meeting our responsibilities and supporting players.
On this page
- Account details, such as a player’s name, date of birth, residential information, username, password and contact details.
- Verification information, including identity documents, proof of address, images or other information needed to confirm identity, age or account ownership.
- Payment and transaction records, including deposits, withdrawals, payment method details, transaction history and information connected with account balances or play activity.
- Communications and support information, such as messages, requests, feedback, complaints and records of interactions with the support team.
- Technical information, including IP address, browser type, operating system, device identifiers, general location information and information about how the website is accessed.
- Cookie and similar technology data, including preferences, session information, security signals and activity used to keep the website working and understand general usage.
Players should provide information that is accurate and up to date. If information changes, updating it through the available account or support channels can help prevent delays with verification, payments, account access or support requests.
How we use personal information
Personal information is used to operate, maintain and improve the Won66 Casino website and services. Different information may be used for different purposes, and not every purpose applies to every player. We may use information to create and manage an account, provide access to casino features, process transactions, maintain account records and respond to questions or requests.
- To open, verify, administer and secure player accounts.
- To confirm identity, age and account ownership before or during the use of relevant services.
- To carry out anti-fraud, anti-money-laundering, responsible gambling, security and risk checks.
- To process deposits, withdrawals and other account transactions, and to investigate payment issues.
- To provide customer support, handle complaints and keep a record of communications where this is useful or necessary.
- To monitor website performance, troubleshoot technical problems and improve the player experience.
- To send service messages, account notices, security alerts and other communications needed to administer the account.
- To send promotional or marketing communications where permitted and where the player has provided the required consent or has otherwise agreed to receive them.
- To meet applicable legal, regulatory, tax, accounting, gambling, security and record-keeping obligations.
- To detect, prevent and investigate suspicious, unlawful or abusive activity, including attempts to misuse an account or the website.
Information may be used in combination with information generated through website activity to help identify unusual behaviour, protect the service and make decisions about account security or verification. These checks are intended to protect players and the website. If a player needs an explanation about a privacy-related use of information, they can contact privacy support.
Cookies and similar technologies
Won66 Casino may use cookies and similar technologies to make the website function properly and remember selected settings. Cookies may support account sessions, security, authentication, language or display preferences, traffic measurement and general website improvement. Some cookies are necessary for core features, while others help us understand how the website is used or provide more relevant communications.
A cookie is a small data file stored on a device by a website. Cookies may be temporary and deleted when a browsing session ends, or they may remain for a longer period so that a website can recognise a returning browser or remember a preference. Similar technologies may collect technical or usage information without storing a traditional cookie.
Players can manage, block or delete cookies through their browser settings. Disabling some cookies may affect login, security, account functions or other parts of the website. Browser controls vary, so players should review the settings and help information available for their chosen browser or device.
Sharing, security and retention
Personal information may be shared where this is reasonably necessary to provide the service, complete a requested transaction, protect the website or meet an obligation. For example, information may be made available to payment and technology providers, identity and verification services, security or fraud-prevention providers, customer support providers and professional advisers. Service providers are expected to handle information only for appropriate purposes and in line with applicable requirements.
Information may also be disclosed when required or permitted for legal, compliance, investigation, dispute resolution or security purposes. This can include responding to a valid request, protecting players or other people, preventing fraud or abuse, enforcing website terms, or protecting the rights and property connected with the service. Information may be processed or stored in another location where the relevant service provider operates, subject to applicable privacy requirements.
Reasonable technical and organisational measures are used to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. These measures can include access controls, account security procedures, monitoring, secure handling practices and safeguards for information sent through the website. No online service can guarantee that information will always be completely secure, so players should use a strong, unique password and keep login details confidential.
Personal information is kept only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Some account, verification, transaction, communication and security records must be retained for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.
Your privacy choices and data rights
Depending on the circumstances and applicable privacy requirements, players may have rights concerning the personal information held about them. These rights may include asking for access to their information, requesting correction of information that is inaccurate or incomplete, requesting deletion of information that is no longer needed, and withdrawing consent for marketing communications.
How to make a request
Players can exercise these data rights by contacting support@won66casino.wtf. A request should explain what the player is asking for and include enough information to help locate the relevant account or records. For security, we may need to verify the requester’s identity before providing information, changing account data or processing a deletion request. We may also ask for clarification where a request is broad or unclear.
- Access: ask for a copy of personal information held about you, together with general information about how it is used where applicable.
- Correction: ask for inaccurate, incomplete or outdated information to be corrected or updated.
- Deletion: ask for personal information to be deleted where it is no longer required or where deletion is otherwise available.
- Marketing consent: withdraw consent to promotional communications at any time by contacting support@won66casino.wtf or using an unsubscribe option included in a marketing message, where available.
A request to delete information or withdraw marketing consent does not necessarily close an account or stop essential service messages. Some information may need to be retained for legal, security, transaction, dispute or record-keeping purposes, and some data may be required to prevent a person from creating or using an account in breach of applicable requirements. Where a request cannot be completed in full, we will aim to explain the relevant reason in general terms.
This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology or applicable requirements. The latest version published on the website will apply from its stated or displayed update date. Players should review this page periodically, particularly when returning to use the service.
